Author: Robin

Categories
Web 2.0

Libraries as Entreprenurial Spaces

Libraries meanwhile may be associated today with an outmoded product in paper books. But they also happen to have just about everything a 21st century innovator could need: Internet access, work space, reference materials, professional guidance.”

via The Atlantic Cities

Co-working spaces, mentioned at the beginning of the paragraph I quoted above, are places for freelance or telecommuting workers to gather and make use of shared Internet access, printers and printing supplies and other people upon which they can bounce their ideas, just like in a regular office. Libraries have all those things – plus direct access to both print and online resources (databases, etc.) and people who are professionally trained to find things for other people. For those who are just starting out and don’t have the resources for high-speed Internet or even a printer, using the library as an office could be enough to push them into profitability (and if they are profitable, they pay taxes, which go back to the library and allow someone else to use those resources until they become profitable, ad infinitum). Of course, libraries have to balance the needs of small businesses and just-starting-out entrepreneurs with the general public and their needs and come up with limits to their levels of service. Will circ staff become secretaries for the up-and-coming entrepreneurs using the space? Will the reference staff limit the amount of time they can spend on business research? What kinds of office supplies will libraries stock and how much will they charge? Will there be limits for the amount of time a particular person can spend at the library, working? If content creation station(s) are put into place at your library, will you have to police their use so that a couple of individuals don’t monopolize them? Will you enter into a partnership with a commercial printer or printers or will you be in competition with them?

Considering all the angles can be difficult, but being open to the possibilities of welcoming struggling start-ups and brand new entrepreneurs into your library so that they can build a business can be a great service you can provide to your community. It can open up possibilities for community partnerships (how much would the Chamber be willing to provide to help businesses via your library?) and can help funnel money into local print shops, supply shops and other local businesses – all of which pay the taxes that support your library. Finally, how will this “service” be marketed? Will you need to compete with established co-working spaces? Can you support a rush of individuals using your library as a workplace? If you build it, will they come?

Categories
Libraries NEKLS thinking

Notes from an eGathering (Rich Harwood) and a realGathering (Daniel Pink)

Yesterday, I participated in Lyrasis’ yearly meeting via webinar – what they branded as an eGathering – along with a few other NEKLS staff and librarians. The main part of the eGathering that I wanted to see was Rich Harwood’s talk about the Work of Hope. He talked about how to get community involvement in organizations  – not just libraries, either – he’s seen some excellent progress on community involvement with public broadcasting, too – and how to stay “relevant” to your community today and into the future. Basically, he asked librarians to pay more attention to:

  • Basics – igniting a greater sense of compassion for our communities
  • Openness – more humility in the ways we engage with each other
  • Common Good
  • Small Local Actions

The one central task for the entire country consisted of restoring our belief that we could come together to get things done and make a difference. We need to be more concerned about action than just doing activities without regard to how they actually change our culture and our communities. More concerned with progress as opposed to just the process of doing *something*.

He gave 4 steps to strengthen community and enhance relevance for all libraries, too:

  • Talk to people, in their language, about their aspirations. What do they want, not what you want to do.
  • Focus on changing the conditions of the community – the underlying culture
  • Help people to engender the belief that together, we can get things done
  • Pay more attention to the narratives in our communities – not just stories, but narratives (he gave the example of a narrative of a community being that teens are troublemakers and up to no good – that narrative needs to be changed!)

Rich provided listeners (and any other librarians interested in the ideas)  Conversation Materials for Libraries. That will get you started on the idea of community conversations that change the narratives in your community.

All that is well and good – and there were a lot of great ideas in the presentation – but what struck me was the similarity and overlap of Rich’s ideas to the ideas in the Daniel Pink book “To Sell Is Human” that was the topic of my book club meeting the night before. A group of Kansan library-related women (we had a librarian who works for a vendor, a librarian who does freelance training, a librarian who directs a library, a librarian who works on a web team for a local library system and a librarian who works for the regional library system here in NE Kansas – and me) read and discussed the book. First off – my impressions of the book were varied. I think the ideas were sound and many of them practical. I think some of the exercises were interesting and the stuff he talked about doing in order to perfect your “pitch” were very interesting. Others were a little on the cheesy side, but there were a lot of exercises to choose from, so that’s ok. The book is about moving people to do what you need them to do, but without resorting to “salesman” tactics. In libraries, we frequently want to move people to do things – everything from reading a book we are enthused about to writing a check to support the library and its programs.

We also want to move the community to support their library – and this is where Daniel’s and Rich’s ideas intersected for me. They both talked about doing more listening and less talking and more understanding and less imposing. Daniel’s ideas on questions and asking “good” questions really seemed to be echoed in Rich’s talk about listening to the community and understanding what they want, not what we want to give them. The webinar coming so soon on the heels of the book discussion was a revelation for me – the ideas are still swirling around in my head! I feel much better equipped to go out to the libraries in my system and talk about how to meet the needs of their communities than I did before – so the koolaid has been drunk and we’ll see what the results will be!!

Categories
Cloud Computing GTD presentations Project Management Training

How time flies and Project Management Skills

Those two things *are* actually related – keeping track of schedules while managing a project is pretty important. While I have managed to keep track of my schedule in planning the project of my upcoming Project Management class, I have still been surprised by the passage of time. The class starts tomorrow!! I’m finalizing content uploads and getting ready to start interacting with folks in the class. It’s not too late to sign up, though, if you want to brush up on one of the Top 7 Most In Demand Tech Skills of 2013 with me in a low-pressure and supportive environment!

Time will also fly by between now and my next real-world workshop – to be held in Maryland – on the use of the Getting Things Done time management theory in libraries on the 19th of February. I’m putting the finishing touches on that workshop too. Fortunately, nothing big (like, say, my 40th birthday on Feb 3rd or an upgrade of the ILS that I help to manage and 40+ libraries rely on that is happening the weekend of the 9th and 10th) will be happening soon… 😉 Also, I can’t  forget that I’m writing a book on Evaluating Cloud Services for Libraries that will be due to my publisher in April. Between all of those activities – the class, the birthday party at my best friend’s house, the upgrade weekend, the book and the workshop, February will be an interesting month. It’s a good thing it’s so short!!

Categories
Web 2.0

Journaling

journal
Photo Credit: Tom Swift

Do you journal? I’ve been trying a few different ways to get my thoughts on paper daily and it seems like nothing sticks for more than a couple of weeks – at the outside. The closest I’ve come to consistently entering my daily activities in a single place is the “to-done” lists that I keep in Evernote. I started doing them every weekday to help me put together a document for MFPOW (My Former Place Of Work) detailing my job responsibilities for when I left. I still do it, though not on a daily basis any more, for really busy days just so I can keep my work straight in my head. It consists of taking the daily note that I have set up through IFTTT that shows up in my Evernote Inbox around sunrise each morning and contains the day’s weather forecast and adding everything I’ve done to that note. Under the forecast, I enter “To-Done:” and then start listing stuff. Every question I’ve answered, every edit I’ve made, every meeting I’ve attended – it all gets entered. This is the closest I’ve come to real, actual journaling – and it is entirely mechanical – what I’ve done, not how I’ve felt about it or what I plan to do or anything like that.

It’s getting to the point that I’m considering trying actual paper and pen (though that never works because keeping track of pens is not my strong suit – I spend more time looking for one than I do writing…). Using my iPad as a journaling tool fizzled out pretty quickly as has every other “real” journaling effort I’ve made. Maybe the tactile pleasures of a Moleskine notebook could help me keep up a regular diary or journal? I’ve been trying to spend some time in meditation each day – maybe I could incorporate the two (though I skipped the meditation today, so that might not be all that helpful).

If you journal, how did you start the habit? What helps you keep it? I’m going to give it another try, so any advice from successful journalers is welcome!

Categories
Cloud Computing Web 2.0

Web 3.0, Knowledge Graphs and Google

Several years ago, at the 2008 NAGW conference just outside of Chicago, IL, I gave a talk about the coming of Web 3.0. Fast forward a few years to yesterday, when I was trolling about on the Internet and came across the explanation of Google’s Knowledge Graph – a GUI for the technical stuff I presented to government web developers those few years ago. The presentation is embedded below and, while it’s 4 years old and a bit outdated, it does still describe the underpinnings of the Semantic Web, mostly. No mention of HTML5 resources, of course, and some of the stuff I mentioned didn’t really pan out…

Web 3 0 from Robin Hastings

But, I checked today – just to see if one of my predictions came true. In the presentation, I said that with the proper coding of the web with semantic markup, search engines would become very powerful – able to answer questions asked in native English. So I went to Google and entered the same phrase I’d used in the presentation – “who starred in both saturday night fever and pulp fiction” and got the answer – John Travolta’s wikipedia page is the 4th response and the 3rd response shows a video clip with him featured in it. The future is here!!

Search for "who starred in both saturday night fever and pulp fiction"
Semantic Web In Action

All that being said, we aren’t yet at a “good enough” place – anyone who has spent more than a few minutes fighting with Siri can tell you that there are improvements to be made. Google is making those improvements, though, and pretty soon our patrons will be asking Google the exact same questions they are asking us at the reference desk – and finding the answers. This doesn’t mean reference librarians will become obsolete – it means that reference librarians will become the resource of choice for those who need more than a simple answer to a simple question. That’s what reference librarians are good at, so I’m not concerned about the “future of the profession” in that regard, but it is something that we’ll want to keep an eye on!

Until our patrons become universally wired into the ‘net (if that ever happens…), we have a way to get those simple questions answered now without resorting to fancy boolean statements  and we have a way, with Google’s knowledge graph, to point our patrons to even more information about their subject, should they want it.

Categories
Libraries MRRL Personal

Scared? Check. Excited? Check. Must mean I’m starting something new!

I put in my notice today at my current POW (Place of Work), the Missouri River Regional Library, in order to move to Lawrence, KS and take the position of Director of Technology for NEKLS (North East Kansas Library System). December 21, 2012 (I never realized – that’s the Mayan date, isn’t it?) would have been my 14 year anniversary at MRRL. That makes this a pretty big move and makes the “scared” part of the headline understandable, I hope. Heading out to Kansas to help Kansas libraries with their technology issues and to support what appears to be a *very* forward-thinking set of member libraries? That’s where the “excited” part comes in. I may be quiet for a while as I tie up loose ends at MRRL and begin to figure out just what I’ll be doing at NEKLS, but I’ll be around on my social network sites, I’m sure!

Categories
cooking Personal

Cooking and Traditions

I mentioned in an earlier post that my current obsessive compulsion is to cook, learn about cooking and read about cooking. This weekend, after watching my son (and the rest of the Jay Marching Band) nearly sweep their division in the first marching band competition of the year, I settled in on Sunday to do laundry, finish a book proposal and cook. I made both cottage pie and my Mom’s apple crisp.
The cottage pie is pretty basic – I browned some hamburger, made a gravy from the rendered fat, flour, a bit of beef stock and some milk then covered that will a bag of frozen mixed veggies and some homemade garlic mashed potatoes. That all got covered with some cheese and baked. It was very tasty and will be even tastier tomorrow for my lunch and possibly again on Wednesday…
As for the apple crisp, that is where the tradition part comes in. My mother has always made the best apple crisp ever. She doesn’t doctor up the apples – she just pours them into a baking pan, puts her crisp mixture over it (1 1/2 cups flour, 1/2 cup each white and brown sugar, 1/2 cup butter, some cinnamon and nutmeg to taste, mix it up with a pastry blender or in the food processor until the butter is thoroughly mixed through) and bakes it at 350 for an hour. I dredged my apple slices in a flour, cinnamon and nutmeg mixture and added some butter and maple syrup to the apples before I added the crisp. The apples themselves were excellent, but it’s the crisp part that I won’t mess with. That stuff is so good and so perfect with the apples – and it’s the part that makes me nostalgic for family reunions where it was plentiful and Thanksgiving dinners where it starred alongside the pumpkin pie for dessert.
Now I’m wishing that I’d gotten some pictures of my Sunday cooking efforts – the cottage pie was actually quite pretty, with the fluffy potatoes covered in cheese.

Categories
Web 2.0

NAGW – Day 3

I was up at 7 and breakfasted and back in bed by 8. I did get some rest in this morning and then went to lunch and the Taking It To The Street – Delivering Citizen Services Anywhere by Michael Jackson of Adobe. He started with a one minute video of all the cool things Adobe can do (think Wired and HBO Go on the iPad as well as other stuff). Adobe is “changing the government through digital experiences”. He started off talking about budget issues and other challenges that the public sector faces daily – and promises that Adobe has actually solved some of those challenges.
Mobile – for some people, the phone/connection is the only way they can connect to the ‘net. He mentions the greatest rate of adoption in the mobile sector is lower income – they need to have access to government services that are just as fully featured as are available through a full computer. Digital Government Strategy – 30 page document, 3 main narratives – use mobile, protect privacy and make gov’t info machine readable by default.
Showed a picture of a line coming out the door at a DMV office and talked about the silliness of the only people being empowered to interact with their systems are the relatively few clerks. This is changing in the private sector – Travel Agents are getting squeezed, customers can now interact directly with the reservation system – but not in gov’t. Yet.
To force old systems of record into new systems of engagement can create a “hot mess”. Adobe helps to translate legacy systems to new interfaces.
Adobe and Digital Gov’t – 3 legged stool; Citizen Engagement, Business Process Efficiency, Measuring Effectiveness (aka Analytics). Content Level Security (the seat of that 3 legged stool).
Adobe’s 5 steps of citizen engagement – create, manage, deliver, measure, optimize.
While Mike was talking about managing assets in Adobe, a question about accessibility was asked. Mike said that all of their products are 508 compliant.
(Sorry about the great appearance/disappearance issues on this post – I accidentally posted it early, but I’m going to keep it up and update it as the day goes on, hopefully this does not cause a Twitter storm).
Personalized engagement – Amazon says “Hi Mike” when he visits, we should be able to as well.
I’m getting the feeling that I’m not going to be able to finish this write-up – it’s getting on to 1:30 and I need to get to my room and get set up for my upcoming session.
He spent some time showing the failure of the medicaid.gov site on an iPhone – an agency that is designed to help those most likely to have no other way to access them than by a mobile phone is unreadable on a phone.
Then he started talking about Adobe’s mobile emulator – he also suggested to build for mobile first, then build for desktops/etc. You can personalize on geography, browser, etc.
He next began talking about how Adobe helped the Army from start to finish. Unfortunately, I’m going to have to bail to get to my room and such. Next update will probably come from my house after I get home…

And now I’m home. I finished the day with my Tips for Solo Techs presentation,  which is embedded below, though it won’t be nearly as useful as attending the session is, because it became a big discussion about what tools we use to make our lives easier. I had my suggestions, of course, but the brilliant NAGW attendees used stuff that was just as helpful and we all shared our best practices with each other. It was all good!

Now I’m going to go sit on my couch and veg out in front of Glee for an hour or so, then go to bed. As always, NAGW was an amazing experience and an incredibly valuable conference. While I got a lot from the formal sessions, the contacts I made and the business cards I collected at the Nighttime Networking events are like Platinum to the NAGW session Gold… 😉

Categories
conference

NAGW – Day 2

Day 2 was my day to be a conference attendee – no sessions for me today! The day started with an excellent breakfast and a great talk by Jennifer Pahlka of Code for America. Go ahead, click the link and check it out. It’s sort of a Peace Corps for the IT world – a small number of fellows get to spend a year researching, developing and implementing a solution to a particular problem in a particular city. The results have been good – she told of several stories, including one in Boston, where the development of a web app that helped parents map out which public school their child would attend, based on location, was a big success and done cheaper and faster than would be possible through a standard requisition process.

In Honolulu, the web site was out of date and not at all useful to citizens. They did a content refresh and created a “Honolulu Answers” mini-site that took the top 15 searched phrases/questions and answered them. They also did a one day write-a-thon (think hack-a-thon) where 60 people showed up and helped to write the content to answer the next 30 most asked questions in the site’s search logs. While Code for America wasn’t big enough to do all of it, they found capacity in the community itself.

She told more stories of successes – and admitted to failures – and then began talking about how citizens see the government. She has an iPhone for which she pays a nice chuck of change. She doesn’t begrudge that money, though, because the interface of the iPhone makes it a pleasure to use. If gov’t interfaces were a pleasure to use, would people see paying taxes as less of a burden?

That was the keynote talk – and it was a good one. The next session I attended was on Hootsuite for Government. We use Hootsuite at MRRL, but not to it’s best effect, as far as I could tell. From the information I got from this session, I was right. I found out a bunch of new tips and ways we can use even the free version of Hootsuite to get way more value out of it. The slides for the session, including the list of resources and other information, are linked above – go check them out if you have any interest in managing more than one social networking account.

After this was lunch (I won’t give you a blow-by-blow, but the hummus was to die for) and then a session on Responsive Design and Responsive Content by James Hopper, a professor of Web and Digital stuff (probably not his actual title) at the Johnson County Community College. He talked a lot about CSS3 and some about HTML5 and a bit about Javascript and how they were all going to work together to make it easy for us to create designs that fit whatever screen – be it a tiny phone or a huge HD monstrosity of a monitor – our sites might be called up on. The concept is pretty cool and I might have gotten a little over-geeked out at the thought of flexible, responsive grid layout in CSS3 (which is coming, hopefully soon…). The responsive content part was a bit shorter – it was less technical and covered understanding what our users want and providing it to them. Easy, right?…

Drool….

After all that knowledge got stuffed into my head, I went for a walk. I ended up at the Williams Sonoma in the plaza and spent some time wandering around, trying really hard not to actually get drool on anything. I succeeded. Mostly. There was the whole section of Le Creuset cookware, you see…

After that, I went to the networking event sponsored by NationBuilder. There was some sort of seafood pizza and free hard cider and cool people all over the place. I hooked up with an especially cool person and ended up talking everything from Moodle to kids while enjoying the bounty provided by the sponsors. After that, we decamped over to the Melting Pot (fondue!!) for a party sponsored by CivicPlus.

The remains of my chocolate and the end of my whiskey and diet coke. They served me well.

At this festive event, my new friend and I hooked up with one of the sales people and started off talking about civic engagement and web CMSs. After a couple of whiskey and diet cokes and a metric tonne of fruit, brownies and rice crispy treats covered in chocolate, we were all having a grand time.

That party didn’t break up until nearly 11. You will have to wait until Day 3’s post to find out if I actually woke up in time for breakfast tomorrow, though… 🙂 Stay tuned!!

Categories
conference presentations Project Management

NAGW – Day One

Lots of driving started off the first day of the NAGW conference. The hotel is about 3 to 3 1/2 hours from my house, so I got up and headed out. I arrived at the hotel shortly after 11 and immediately registered, changed into my NAGW speaker’s shirt and hit the lunch table.

The view from my table was lovely. In the foreground are the boxed lunches, in the midground is the hotel’s pool and in the background is the KC Plaza. The weather was beautiful and the food was excellent and the company was even better. I had a lovely talk with the web person for the college at which my friend Doug works, so we had something in common, right away.

After lunch, I did my song-and-dance routine on Project Management.

The slides may not be so instructive. I used 28 for a 4 hour talk, so I did a lot of talking and less slide moving. The session went well with people at the end talking about how they are going to start using what they’ve learned immediately – which is nice to hear, as the speaker!

Afterward, I checked into my  room and rested for a bit. I then went out walking into the Plaza and ended up having dinner at a “Gastro Pub” called Gram and Dun, which was quite good. I wandered back to the hotel, late, and popped in VERY BRIEFLY to the opening night reception. I was pretty tired by this time – it was all of 8pm – and just wanted to go back to my room and relax. So I did.